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Payments and deposits

How Stripe works with OYRB, what it costs, where your money goes, and how to issue refunds.

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How the money moves

Client payments go from their card to your own Stripe account and then to your bank. OYRB does not hold your money and does not charge a fee per booking. You see every charge, refund and payout in your Stripe dashboard, and your Stripe account stays yours if you leave OYRB.

Connecting Stripe

  1. Open Payments in your dashboard and click Connect Stripe.
  2. Enter your business details on Stripe's site. Have your legal business name, EIN or SSN, business address, bank account and a photo ID ready.
  3. Verify your identity and connect your bank account.
  4. When Stripe sends you back, Payments shows Connected and ready.

You can stop part way and come back. Click Complete Stripe setup and you will pick up where you left off.

What it costs

OYRB charges nothing per transaction. Stripe charges its standard processing fee on each successful charge, taken before payout. Tips are part of the same charge, so the fee applies to the total.

The rest of the balance

Only the deposit is collected online by default. The client can pay the rest however you normally take payment. To collect the full amount ahead of time, use pay-in-full, which sends the client a payment link before the appointment.

Refunds

  1. Go to Bookings and find the paid booking.
  2. Click Refund. It opens that exact payment in your Stripe dashboard.
  3. Refund the full amount or part of it in Stripe.

Refunding does not cancel the appointment. Cancel it separately in Bookings if needed.

Payouts

Stripe sets your payout schedule. Check your balance and upcoming payouts at dashboard.stripe.com. To change your bank account, update it in Stripe. OYRB does not store your bank details.

Where OYRB payments work

Payments are available for businesses in the United States.

Still have a question? Contact us or browse the FAQs.