Help Center
Plans, billing and cancelling
Change your plan, update your card, download invoices, cancel, and what happens to your data when you leave.
Where billing lives
Go to Settings, then General, and find Billing. From there you can update your payment method, download invoices, change your plan or cancel. Billing is handled by Stripe.
Changing plans
Use Change plan to move between Starter, Studio and Scale. You will see the new total before you confirm. On Free, upgrade from Settings, then General. If you cancel a paid plan, your site moves to Free instead of going offline. A downgrade is blocked if you have more sites than the smaller plan allows. Archive the extra sites first.
Annual billing costs the same as 10 months of monthly billing, so you get 2 months free. Compare plans on the pricing page.
Your free trial
Trials last 14 days. Your card is charged when the trial ends unless you cancel before then. Settings shows when you are in your trial.
Cancelling
You can cancel yourself from Billing at any time. There is no phone call or email required.
Taking your data with you
Before you go, open Settings, then Exports, to download your Contacts, Booking history and Income as spreadsheets.
Removing your brand
Remove your brand in Settings takes your storefront offline and hides your directory listing. For 14 days after that you can still sign in, serve appointments already booked, see your data and restore everything exactly as it was.
Still have a question? Contact us or browse the FAQs.