Help Center
Troubleshooting common issues
Fixes for the problems pros run into most: payments, deposits, services, reminders and sites.
Stripe says it needs more information
Stripe sometimes pauses new charges until you update your details. Open Payments, read the list of what is outstanding, and click Complete Stripe setup. While Stripe is paused, services with a deposit ask clients to contact you directly. Existing bookings are not affected.
A client's payment failed
- Card declined: Stripe shows the reason at checkout and the client can try another card. Nothing was charged.
- Bank verification not finished: if the client closed the page during their bank's check, they can retry from the same booking link.
- "Online payment isn't available": your Stripe account is restricted or disconnected. Check Payments.
I can't add services or settings
If you see Complete checkout first, your plan is not active yet. Finish checkout from the dashboard home.
The deposit field is greyed out
Deposits are on Studio and Scale, and need a connected Stripe account that is ready to take charges. Finish setup in Payments, or change plans from Settings.
Clients aren't getting text reminders
SMS reminders are part of Studio and Scale, and only go to clients who agreed to texts when they booked. Clients who reply STOP are unsubscribed. Email reminders go out on every plan.
I can't add another site
Each plan has a site limit. Free and Starter include 1 site, Studio up to 3 and Scale up to 5 with add-ons. Upgrade from Billing to add more.
Still stuck?
Use Contact Support in your dashboard, or contact us.
Still have a question? Contact us or browse the FAQs.